FAQ

Who do I talk to?

The property owner. State agents are switched off, so every message, call and viewing request goes straight to the person who owns the home.

What does listing cost?

Landlords pay £29 a month after a free 30-day trial. Listings are unlimited while the plan is active, and you renew online under Plan & billing.

Can I buy and rent?

Yes. Filter by sale, rent, commercial, or overseas, then save the homes you like to your dashboard.

How do I make an offer or apply to rent?

Open the home and use “Make an offer” or “Apply to rent”. The owner answers in their dashboard and you see the reply under Offers & applications.

How do viewings work?

Request a viewing with a preferred date. The owner confirms a time online, and the confirmed slot appears under Viewings in your dashboard.

How do I pay a deposit?

From the property page, through the secure payment screen. Card payments show a receipt straight away; bank transfers get a payment reference.

Where do I keep documents?

Upload ID, payslips, certificates or agreements under Documents. You can share a document with the owner of a home you applied for.

Can I book a gas safety or EICR check?

Yes. Book online from the Gas safe, EICR, EPC or Inventory pages, and track the booking in your dashboard.

I forgot my password

Use “Forgot password” on the sign-in page. We email you a link to choose a new one.